Privacy Policy

• Account information: Name, email address, password, and profile details (such as year of birth and timezone).
• Requests and content: The bookings you ask for, the answers you give to Juno's questions, and any other content you create or share through Juno.
• Booking details: The name and contact number you want bookings made under, and the area you want Juno to search. Juno shares only the name and number with a business, and only as needed to make the booking.
• Phone calls made on your behalf: The request, the name and contact number you chose for the booking, and the outcome of the call, so that we can show you whether it was booked. Juno tells the business at the start of the call that it is an AI assistant.
• Preferences: Conversation topics, notification settings, and other customizations you configure.
• Payment information: Processed by the App Store or Google Play; we maintain records of your subscription status and transaction history.

• Device and network data: Operating system, device model, browser type, IP address, and general location (city/region level).
• Usage data: How you interact with the app — features used, buttons tapped, session duration.
• Cookies and local storage: Used to maintain your session and preferences. See our Cookie Policy for details.

To place and understand phone calls, Juno relies on third-party providers for telephony, speech recognition, voice synthesis and language models. What is said on the call and the details needed for the booking are processed by these providers solely to carry out the call you requested, and you are asked for your permission in the app before Juno makes its first call on your behalf.

We share data with trusted third-party service providers who help us operate the Services — including cloud hosting, AI language model providers, analytics, and customer support tools. These providers are contractually prohibited from using your data for any purpose beyond providing services to us.

AI language model providers that power Juno's conversational features receive conversation data solely to generate responses. They are required to delete this data promptly after processing and may not use it to train their own models.

We share relevant information with Apple and Google to facilitate your subscription and resolve payment-related disputes.

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Trugen INC, our users, or the public.

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

Email us at support@trugen.ai with the subject line "Data Deletion Request". To protect your privacy, we may verify your identity before processing the request.

Upon verification, we will permanently delete or anonymize:

• Account information and profile data
• User-generated content and conversation history
• Usage and activity data
• Stored preferences

We will process valid deletion requests within 30 days. If additional time is required for technical or legal reasons, we will inform you accordingly.

Certain data may be retained where required to:

• Comply with legal or regulatory obligations
• Resolve disputes or enforce agreements
• Maintain financial, tax, or audit records
• Prevent fraud, abuse, or security incidents

Such data is securely restricted and not used for any other purpose.

Data may persist in encrypted backups for a limited period. These backups are securely isolated and automatically deleted or overwritten in accordance with our retention schedule.

Once deletion is complete, you will receive a confirmation that your personal data has been deleted or anonymized.

If you are located in the European Economic Area or United Kingdom, you have additional rights and protections under the GDPR. To exercise your GDPR rights or to contact our Data Protection Officer, email privacy@trugen.ai and mark your message as "GDPR Request."

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@trugen.ai.