Terms of Service
Last updated: March 17, 2026
Welcome to Juno, an AI-powered personal assistant developed and operated by Trugen INC. These Terms of Service ("Terms") govern your use of the Juno application and all related services (collectively, "Services") offered through our website and mobile apps for iOS and Android. Please read these Terms carefully before using the Services.
"Trugen INC," "we," "us," or "our" refers to Trugen INC, the company that created and operates Juno. "You" refers to the user of the Services. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
For questions, reach us at: support@trugen.ai
1. Our Services
Juno is an AI assistant that makes phone calls on your behalf to book, change or cancel appointments and reservations with businesses such as restaurants, salons, dentists and pet groomers. You tell Juno what you need, choose the places you want tried, and Juno phones them, speaks with the person who answers, and reports the outcome back to you. Juno identifies itself as an AI assistant on every call. A booking is only made when a business agrees to it; Juno cannot guarantee availability or that a business will accept a booking.
1.1. Medical Disclaimer
Juno is a productivity and communication tool, not a healthcare provider or medical device. Nothing in the Services constitutes medical, psychological, or professional advice. If you are experiencing a medical emergency, call your local emergency services immediately.
1.2. Modifications to the Services
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. Trugen INC will not be liable to you or any third party for any such change.
2. Accounts & Subscriptions
2.1. Creating an Account
To use the Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You acknowledge that you have no ownership interest in your account; all rights in your account belong to Trugen INC.
2.2. Subscription Plans
Juno offers monthly and yearly subscription plans. Current prices are shown on the Pricing section of our website.
Subscriptions are billed through the App Store or Google Play. All prices are subject to change. You must cancel before your renewal date to avoid being charged for the next period.
2.3. Refunds
Purchases through the Apple App Store are subject to Apple's refund policies. Purchases through Google Play are subject to Google's refund policies. We do not independently process refunds for in-app purchases. All fees are otherwise non-refundable except as expressly required by law.
3. Acceptable Use
You agree not to use the Services to upload, transmit, or share content that is unlawful, harmful, threatening, harassing, defamatory, obscene, or otherwise objectionable. Prohibited conduct includes, but is not limited to:
- Infringing any intellectual property or proprietary rights of any party.
- Uploading malware, viruses, or any code designed to disrupt or damage systems.
- Impersonating any person or entity.
- Soliciting personal information from minors under 18.
- Using the Services for unauthorized commercial purposes or spam.
- Attempting to reverse engineer or extract source code from our software.
Trugen INC reserves the right to suspend or terminate accounts that violate these Terms, without prior notice.
4. Intellectual Property
All content, features, software, and branding within the Services — including the Juno name and logo — are owned by Trugen INC or our licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works without our prior written consent. All rights not expressly granted are reserved.
You retain ownership of any content you create and submit through the Services. By submitting content, you grant Trugen INC a non-exclusive, worldwide, royalty-free license to use it solely to: (a) provide and operate the Services; (b) improve and develop new features using aggregated and de-identified data.
4.1. Feedback
Any feedback, suggestions, or ideas you share about the Services may be used by Trugen INC freely and without any obligation or compensation to you.
5. Third-Party Services
Juno may incorporate or connect to third-party AI models, services, or integrations (such as language model providers). We are not responsible for the availability, accuracy, or practices of these third-party services. Your use of any third-party service is subject to that provider's own terms and policies.
6. Privacy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the data practices described in that policy.
7. Disclaimers & Limitation of Liability
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TRUGEN INC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE FULLEST EXTENT PERMITTED BY LAW, TRUGEN INC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, INCLUDING LOST DATA OR LOST PROFITS.
OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF: (I) THE AMOUNTS YOU PAID TO TRUGEN INC IN THE THREE MONTHS PRECEDING THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100).
8. Termination
You may delete your account at any time through the app settings. Trugen INC may suspend or terminate your account for material breach of these Terms that remains uncured after 30 days' written notice, or immediately for certain serious violations or if required by law. Upon termination, your right to access the Services ends and we may delete associated data.
9. Changes to These Terms
We may update these Terms from time to time. For material changes, we will notify registered users at least 30 days in advance via email or in-app notification. For non-material changes, we will update the "Last updated" date at the top of this page. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.
10. Dispute Resolution
10.1. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law provisions.
10.2. Informal Resolution
Before initiating any formal dispute, both parties agree to first attempt good-faith informal resolution. Please contact us at support@trugen.ai to describe your concern and allow us a reasonable opportunity to respond.
10.3. Arbitration
If informal resolution fails, disputes will be resolved through binding individual arbitration rather than in court. You waive your right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@trugen.ai with the subject line "Arbitration Opt-Out."
11. Contact Us
If you have questions about these Terms, please contact us at:
Trugen INC
support@trugen.ai